Thank you for choosing to book a stay with ONA Holiday Lets. In the terms and conditions outlined below, any reference to ‘ONA Holiday Lets’, this is the Trading Name of ‘The ONA Property Group Limited’. Company number SC753741.
1 Making a Booking
1.1 You must be 18 years of age or over to book accommodation and stay at any ONA Holiday Lets Property.
1.2 The maximum number of guests per each accommodation is as follows.
* The Hidden Asset- 4
* The Bayview- 4
1.3. A 30% deposit is payable to secure the booking. The final balance is payable 6 weeks in advance of your stay.
1.4. In the event of cancellation funds paid to date are not returnable.
1.5. If full payment has not been received within 6 weeks of your arrival date, ONA Holiday Lets reserves the right to cancel your booking and your deposit will not be refunded.
1.6. It is strongly recommended that you are protected by holiday/travel insurance prior to making your booking.
2 Booking Confirmation
2.1 When you submit a booking via our online booking system you will receive an automatic booking summary via email, and a separate email confirming your card payment.
2.2 If you have paid a deposit we will be in touch when the balance payment is due, with a link to make the balance payment. If you would prefer to make the balance payment sooner than the due date, please let us know and we will arrange this accordingly.
2.3 All emails will be sent to the address provided by you on the booking form. When you receive each email please check all details carefully and contact ONA Holiday Lets immediately if you find any discrepancies.
2.4 All bookings are provisional until payment has been received in full.
3 Payment Methods
3.1 Payment must be made by debit or credit card via our automated online booking system. You will not be charged any credit or debit card surcharges.
4 Pricing
4.1 We reserve the right to modify our prices for accommodation and any extras at any time.
4.2 Once you have made a booking or placed an order the price stated on your confirmation email is binding.
5 Booking Amendments
5.1 You may request to make changes to your booking up to 6 weeks prior to your arrival date.
5.2 We regret that any request to amend booking dates or change accommodation within 6 weeks of your arrival date will not be permitted under any circumstances. If you are no longer able to stay this will be classed as a cancellation and our cancellation policy will apply.
6 Cancellation Policy
6.1 Ensure you have thoroughly read and understood these Terms and Conditions.
6.2 In the event of cancellation deposits are not returnable. Any cancellation within the last 2-6 weeks of the date of stay will incur 75% of the total costs. Any cancellation within 2 weeks of your stay will incur 100% of total costs.
6.3 ONA Holiday Lets must be notified in writing should you need to cancel your booking. We can only accept cancellation requests from the email account provided on the booking form.
6.4 If you notify us that you need to cancel your booking, we will do our utmost to rebook the cancelled dates.
6.5 Any refund authorised will be refunded back to the card used for payment, and may take up to 10 days to show on your bank statement. If more than one payment has been made, each payment will be refunded separately. Please note, although multiple refunds will be processed at the same time there may be a delay before they credit your account.
6.6 If you pay a deposit but full payment has not been received within 6 weeks of your arrival date, ONA Holiday Lets reserves the right to cancel your booking and your deposit will not be refunded.
6.7 ONA Holiday Lets reserves the right to cancel bookings at any time if guests are found to be disruptive, rude, obstructive, abusive and/or break the terms of their bookings contract. In such circumstances, guests will be required to vacate the accommodation immediately and no refund will be payable to the guest/s for the unexpired part of their stay.
6.8 It is strongly recommended that you are protected by holiday/travel insurance to cover the above costs.
7 Covid-19 Policy
7.1 We understand that the effects of Covid-19 may continue to impact for some time. We would like to offer the assurance that if we are forced to close due to Covid-19 and cannot honour your booking, we will offer to rearrange your stay or refund you in full.
7.2 Should we be open and welcoming guests, but localised travel restrictions prevent you from travelling to us, we will offer to rearrange your stay.
7.3 If you are unable to travel due to any personal illness such as Covid-19, our cancellation policy will apply.
7.4 If, during your stay, you begin to show any symptoms of Covid-19, we ask that you inform us straight away.
7.5 In the event you return home prior to your departure date due to illness, no refund will be payable for the proportion of your affected stay.
7.6 In the event you are unable to safely return home by your departure date due to illness, you will be liable to cover the cost of your extended stay.
7.7 It is strongly recommended that you are protected by holiday/travel insurance to cover the above circumstances.
8 Arrival and Departure Times
8.1 On the day of arrival the check in time for all apartments (Academy Apartments and The Bayview) is 16:00.
8.2 On the day of departure check out is by 10:00 for both retreats, and your accommodation must be vacated by this time unless otherwise agreed.
8.3 Any arrivals after 20:00 must be notified in advance.
9 Accommodation Care
9.1 You agree to keep your accommodation clean and tidy and leave it in such condition at the point of departure.
9.2 Any damages must be reported to ONA Holiday Lets prior to your departure.
9.3 Accommodation left in an excessively dirty or inappropriate state may be subject to an additional cleaning surcharge.
10 Damages
10.1 ONA Holiday Lets maintains a comprehensive inventory of all of the contents of each accommodation, both practical and decorative. Guests will be required to pay for any damage to such items and will be charged for any item that is removed or lost.
11 Pets
11.1 Dogs are not permitted at any of our properties with the exception of The Hidden Asset, which is dog friendly.
11.2 The maximum number of dogs allowed is two, of a small to medium sized breed. Dogs must be trained and well behaved.
11.3 You must specify if you wish to bring dog/s with you at the point of booking.
11.4 Dogs are not, at any time, to be left alone in any of our properties (namely The Hidden Asset).
11.5 Dogs are strictly not allowed on the bed, furniture or soft furnishings. If excessive pet hair or other evidence is found that suggests this rule has been breached, ONA Holiday Lets reserves the right to charge for any additional cleaning or replacement linen required.
11.6 Please bring sufficient dog bedding, food and bowls with you.
11.7 Please bring dog towels with you to wipe muddy paws after walks and before entering any of our properties (namely Academy Apartments and The Bayview)
11.8 Any harm caused by a guest’s dog to a person, another dog or wild animal is the responsibility of the dog’s owner. It is the dog owners' responsibility to keep their dog/s under control at all times whilst at any of our properties (namely The Hidden Asset).
11.9 Guests may be required to vacate their accommodation if, after being warned that their dog is causing a nuisance, they continue to fail to control it. In such circumstances, no refund will be payable to the guest/s for the unexpired part of their stay.
11.10 Dogs must be up to date with their flea, worming and parasite (including tick) treatments, and vaccinations (including kennel cough) before coming to stay at any of our properties (namely The Hidden Asset)
11.11 Dog owners are responsible for picking up their dog foul at any of our properties (namely The Hidden Asset).
12 Smoking
12.1 Smoking is not permitted inside your accommodation.
12.2 Smoking is permitted outside of the building but please extinguish cigarette butts fully and dispose of them responsibly.
12.3 If it is evident that guests have been smoking within the accommodation, ONA Holiday Lets reserves the right to charge for any fumigation required.
12.4 Care must be taken when smoking and disposing of cigarette butts especially in the warmer months as foliage can be flammable.
13 Candles
13.1 Due to the high fire risk, the use of candles or tea lights is not permitted anywhere in your accommodation.
14 Utilities
14.1 Should there be a failure in a utility or service (such as water, heating, electricity, WiFi, sewerage) please notify ONA Holiday Lets immediately and we will aim to restore the service/utility as quickly as possible.
14.2 Should any failure of service/utility provided by ONA Holiday Lets extend beyond a 12 hour period from notification, compensation will be proportionate to the loss of enjoyment suffered, unless the reason for the failure in a utility or service is beyond ONA Holiday Lets control.
15 Neighbour Considerations
15.1 Please be mindful that our properties are located in residential areas with neighbouring properties nearby. We ask that you keep noise levels to a minimum (including the use of music) when on the premises and likewise when you are entering and leaving your accommodation.
16 Personal Property
16.1 Charging of electrical equipment - The use of personal electrical appliances is permitted on the understanding that they are turned off when the building is unoccupied and that the utmost care is taken to ensure they are used responsibly and in good condition. This includes phones, tablets, laptops, hair straighteners, e-cigarette chargers etc.
16.2 ONA Holiday Lets cannot be held responsible for any loss or damage to any personal belongings on any of our premises.
16.3 Vehicles, accessories and contents are left at the owner’s risk.
16.4 It is recommended that your holiday insurance covers loss or damage to personal effects.
17 Items Left Behind
17.1 If an item left behind can be posted we will arrange its return to you, subject to you covering the postage and packing costs.
17.2 If an item left behind cannot be posted then we will keep the item for 14 days to enable you to arrange collection.
18 Parking
18.1 Academy Apartments has on street parking, although there is not a designated space specific to the apartment. Please be considerate when parking,
18.2.The Bayview has parking for one vehicle only. Parking is tight due to where is building is located. There is one space designated to the apartment. This is directly opposite the gate to enter the apartment, and is marked with a sign 'The Bayview'. Under no circumstances park in the turning circle at the end of the road. If you have more than one vehicle, or are driving a large vehicle that does not fit into the dedicated space, please park further down the street. They neighbours have been very supportive of the apartment being used as a holiday let, so please be considerate when parking.
19 Availability
19.1 Each booking is made in good faith with the belief that your accommodation will be available to you on the date stated.
19.2 If for any reason due to circumstances out of ONA Holiday Lets control and your accommodation is not available, we will refund your deposit and balance payment in full. You will have no further claim against ONA Holiday Lets.
20 Adverse Travel Conditions and Inclement Weather
20.1 ONA Holiday Lets holds no responsibility for guests unable to attend their booking due to extreme weather or traffic conditions (i.e. snow, flooding, wind, road congestion etc.).
20.2 If a guest is unable to reach any of our properties due to poor weather conditions or travel issues, they will lose their full payment and an alternative stay will not be offered.
20.3 Please ensure you have full travel insurance to cover such an instance.
21 Restrictions on Rental
21.1 ONA Holiday Lets reserve the right to remove any person or persons from the accommodation due to unreasonable behaviour, or any behaviour that adversely impairs the enjoyment of other guests (including excessive noise), damage to the property or exceeding the stated occupancy. In such circumstances, guests will be required to vacate their accommodation immediately and no refund will be payable to the guest/s for the unexpired part of their stay.
21.2 It is a condition of booking that accommodation may only be occupied by the person named in the booking and/or their companion.
21.3 ONA Holiday Lets accommodation may not be sub-let to a third party. If this is found to be the case, the third party will have no legal right of occupancy and will be required to vacate the accommodation immediately.
22 Third Party Service Providers
22.1 ONA Holiday Lets receives no financial benefits for any recommendations or promotions of third party service providers such as (but not limited to) restaurants, activities, experiences or beauty treatments, nor do we receive any commission on any bookings made with a third party service provider.
22.2 Any recommendations of third party service providers are based on our own experiences, genuine appreciation or public reviews.
22.3 ONA Holiday Lets cannot accept responsibility or liability for the conduct of any third party service provider or for their failure to properly perform the relevant service.
22.4 ONA Holiday Lets cannot accept responsibility or liability for any accidents or illness that may occur as a result of any activity booked with a third party service provider. The liability and any insurance coverage rests between the guest and the third party service provider.
22.5 Any booking made between the guest and a third party service provider will be at the discretion of the guest and any disputes will be a matter between the guest and the relevant third party service provider.
23 Force Majeure (Extraordinary Circumstances)
23.1 In these terms and conditions "Force Majeure" means any circumstances beyond our reasonable control, which we could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, epidemic or pandemic, adverse weather conditions, fire, flood and all similar events outside our control.
23.2 If the property is not available for letting as a result of Force Majeure at the commencement of the time booked by you, in such cases booking amendments or refunds will be at the discretion of ONA Holiday Lets.
23.3 In the event that the property becomes unsuitable for letting as a result of Force Majeure during your stay you will be required to vacate the property immediately. Booking amendments or partial refunds for the proportion of your affected stay will be at the discretion of ONA Holiday Lets.
23.4 ONA Holiday Lets will not be liable for any other claim for loss or damage by you. It is strongly recommended that you are protected by holiday / travel insurance prior to making your booking.
24 Review of Booking Terms and Conditions
24.1 ONA Holiday Lets reserves the right to change or amend these Booking Terms and Conditions at any time.
Should you require any further information, please do so in writing to info@onaholidaylets.co.uk where you will receive written response within 48 hours.
